Fierce & Mean???

I got a call from one of our clients to discuss and understand some of their operations and system reports.

I noticed that she sounded nervous. I told her to calm down, and asked why she's so nervous. The answer was "coz you are fierce and mean"!!!

I was quite for few seconds weighing how to react and answer to her comment.

Eventually I decided not to react and say anything about the comment, instead tried to discuss and answer her queries about the system. In doing so, I may have avoided disaster and becoming meaner to her. Or I may have averted adding insult to injury.

Sometimes we may need to be fierce and mean for some reasons.

When we were in school and becoming/acting stupid, teachers/professors used different ways to get our attention and point out our stupidity. Their eyes grew bigger and wider. Words became harsher, and voice sounded more imposing than ever.

Well, I employed harsher words and made my voice more imposing. That's the best thing to do when talking to stupid people and can't even see them when you talk to them. It's a lot better to talk face-to-face so we can understand the visual cues.

You may wonder what made some people stupid!

In this context, the people asked the same question for a number of times, and somehow they can't grasp things being discussed. They have their own bosses that told them what to do, yet they call support hotline to understand what they're boss wanted them to accomplish!

Can't they ask their boss about their doubts? Aren't these acts stupidity?

Being fierce and mean sometimes are justifiable...